Privacy and Cookies Policy

1. Identification of the Data Controller

This Privacy Policy governs the processing of personal data carried out by Dom Vicente, whose main legal entity is Artemis — Projetos e Desenvolvimento Agrícola, Tax Identification Number (NIF) 513755381.
Main website: https://domvicente.shop

2. Commitment

Dom Vicente is committed to ensuring the privacy and protection of its users’ personal data, in compliance with the General Data Protection Regulation (GDPR), applicable national legislation (namely Law No. 58/2019, which ensures the implementation of the GDPR in Portugal), and other relevant regulations.

3. Scope and Purpose

This Policy describes how your personal information is collected, used, and shared when you visit or make purchases on https://domvicente.shop.

Use of the Dom Vicente website implies acceptance of this Privacy Policy. The Dom Vicente team reserves the right to amend this policy without prior notice. We therefore recommend that you review our Privacy Policy regularly to stay informed of any updates.

3.1. Information We Collect

For the purposes of this Policy, “Personal Information” includes Device Information and Order Information.

Device Information (automatically collected)

When you visit the Site, we automatically collect certain information about your device, including browser type, IP address, time zone, cookies installed on your device, pages or products viewed, referring website or search term, and information about how you interact with the Site. This is referred to as Device Information.

We collect Device Information using technologies such as cookies, log files, and other tracking technologies implemented on the Site.

Order Information (provided by you)

When you place or attempt to place an order through the Site, we collect information you provide, including your name, billing address, shipping address, payment information (e.g., card numbers — processed by payment service providers), email address, and phone number. This information is referred to as Order Information.

3.2. Purpose of Processing

We use Order Information to:

Process and fulfill your order (including payment processing, shipping, and invoicing);
Communicate with you regarding orders, deliveries, returns, and support;
Screen orders for potential risk or fraud;
(When consent is provided) send marketing or promotional communications related to our products and services.

We use Device Information to:

Improve and optimize the Site and browsing experience;
Detect and prevent fraud (e.g., IP analysis);
Perform statistical analysis and analytics regarding Site usage.

4. Legal Basis for Processing

Processing necessary for the performance of a contract (e.g., order processing, invoicing, and delivery) is based on contractual necessity.
For processing not strictly necessary (e.g., marketing cookies, remarketing, non-essential analytics), the legal basis is prior, free, informed, and specific consent from the data subject, in accordance with Portuguese data protection authority guidelines.

5. Cookies and Other Tracking Technologies

5.1. What Are Cookies

Cookies are data files placed on your device that often include an anonymous unique identifier. We also use log files that track actions occurring on the Site.

5.2. Categories and Examples

The Site uses, among others, the following types of cookies/technologies:

Essential / Technical Cookies — necessary for the operation of the Site (e.g., session, shopping cart);
Preference Cookies — store language or display settings (only after consent);
Statistics / Analytics Cookies — to measure and understand Site usage (e.g., Google Analytics);
Marketing / Remarketing Cookies — for targeted advertising and campaigns (e.g., Google Ads remarketing, Meta/Facebook Pixel) — only with consent.

The platform supports integration with Google Analytics and Meta Pixel and may use these tools to optimize campaigns and report performance.

5.3. Consent and Management

On your first visit, a cookie banner will be displayed allowing you to accept or refuse non-essential cookie categories.
Strictly necessary cookies will be activated without consent when essential to provide the service.

If you refuse non-essential cookies, some features (e.g., personalized advertising, certain analytics) may be unavailable.

6. Third Parties and Data Sharing

We share your Personal Information with service providers who assist us in operating the Site and fulfilling orders, such as:

E-commerce and hosting platforms (Jumpseller);
Payment processors (Visa, Mastercard, PayPal, Bank Transfer, Multibanco Reference);
Logistics and shipping services;
Analytics and advertising tools (e.g., Google Analytics, Google Ads, Meta/Facebook), when enabled with your consent.

We may also disclose your data to comply with legal obligations, respond to subpoenas or court orders, or protect our rights.

7. Behavioral Advertising / Remarketing

With your consent, we may use your information to provide targeted advertising or marketing communications that may be of interest to you (e.g., Google and Facebook campaigns).
To opt out of targeted advertising, please use the opt-out mechanisms provided by each platform (e.g., Google Ad Settings, Meta/Facebook Ad Preferences).

8. International Data Transfers

Your data may be transferred to and processed outside the European Union (e.g., Canada or the United States) when necessary to provide services (such as payment platforms, analytics, or hosting). In such cases, appropriate legal safeguards will be implemented (adequacy decisions, standard contractual clauses, or other legally permitted guarantees).

9. Data Retention

We retain Order Information as long as necessary to fulfill orders and comply with mandatory tax and accounting obligations (e.g., statutory record-keeping periods). When data is no longer required for its purpose, it will be deleted or anonymized unless otherwise required by law.

10. Data Subject Rights

If you are a resident of the European Union, you have the right to:

Access your personal data;
Request correction of inaccurate data;
Request deletion (“right to be forgotten”), where applicable;
Restrict processing;
Data portability, where applicable;
Object to processing based on legitimate interests or direct marketing;
Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact: info@artemis.com.pt.
You also have the right to lodge a complaint with the supervisory authority — Comissão Nacional de Proteção de Dados (CNPD).

11. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures are reviewed periodically to ensure they remain up to date.

12. Specific Order Data Retention

When you place an order, we will retain your Order Information for the period necessary to fulfill the order, comply with legal obligations, and handle warranties, unless you request deletion in accordance with your rights.

13. Minors

The Site and purchases made through it are not intended for individuals under 18 years of age.

14. Advertising Information

Like other websites, we collect and use information contained in advertisements. This information may include your IP address, Internet Service Provider (ISP), browser type, visit duration, and pages visited within our website.

15. Changes to This Policy

We may update this Policy from time to time (for example, due to legal, operational, or technical changes). The updated version will be published on the Site with the date of the latest revision.

16. Contact Information

For questions regarding this Policy or to exercise your rights, please contact:
Email: info@artemis.com.pt
Address / Phone: Avenida 234, No. 211, 3430-168 Fiais da Telha, Carregal do Sal, Portugal
Phone: +351 962 590 788

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